Dynamics 365 Managed Support That Compounds Over Time
Tiered managed support for Dynamics 365 and Power Platform: SLA-backed response, proactive monitoring, monthly optimisation and Microsoft release adoption — handled.
Go-live is the start of the journey, not the end. We provide tiered managed support for Dynamics 365 (Sales, Customer Service, Field Service, Business Central, Finance, Supply Chain) and Power Platform with clear SLAs.
What we deliver
L1/L2/L3 Application Support
Tiered ticket support for end users, power users and complex configuration / code issues.
Release Wave Adoption
Sandbox testing, impact assessment and controlled rollout of every Microsoft release wave.
Continuous Optimisation
Monthly backlog of small enhancements, automations and report improvements.
Frequently asked questions
- What SLAs do you offer for Dynamics 365 support?
- Standard tiers run 4h / 8h / 24h response for P1 / P2 / P3 incidents, with 24x5 cover. We offer 24x7 with 1h P1 response on enterprise tiers.
- Do you support solutions originally built by another partner?
- Yes, often. We start with a transition audit to document the existing estate, identify risks and stabilise critical issues.
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