Dynamics 365 Field Service — Get It Right on the First Visit
We deploy Dynamics 365 Field Service with smart scheduling, mobile-first technician apps, parts and inventory tracking, and IoT-driven proactive maintenance so trucks don't roll twice.
Technicians work offline-first in the mobile app. IoT signals from connected equipment trigger automated work orders before customers even notice an issue.
What we deliver
Work Order Management
Incident types, service tasks, products, services and required skills configured for your operation.
Resource Scheduling Optimization
AI-driven daily and overnight optimisation that maximises jobs-per-day and respects SLAs.
Mobile Technician App
Offline-capable iOS/Android app with maps, parts, signatures, photos and time tracking.
IoT-Connected Service
Azure IoT signals create proactive work orders for predictive maintenance.
Frequently asked questions
- Does Field Service work offline for technicians in the field?
- Yes. The mobile app is offline-first. Technicians can view work orders, capture photos, signatures, parts used and timesheets without connectivity. Data syncs automatically when they're back online.
- Can you integrate IoT devices for predictive maintenance?
- Yes. We use Azure IoT Hub and Connected Field Service to ingest telemetry, set anomaly rules and auto-create work orders before equipment fails.
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